Sylvester & Cockrum
Review Summary
- Negative: Poor HVAC service resulting in costly repairs, improper wiring, and lack of safety features. Reckless driving by an employee. Incorrect initial installation and failure to provide a quote after a visit.
- Positive: Excellent HVAC installation and service, including a major system update. Positive experiences with plumbing repairs, including accessibility improvements. Good customer service, thorough technicians, and fair pricing.

Reviews
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(35 reviews)
Gloria Fulp
WORST EXPERIENCE EVER. I trusted them because my HOA contracted with them for our Trane system....big mistake. They no longer service residential, which is good..they left me with thousands of dollars repair bill due to them cutting all original components (wiring) and adding relays that resulted in one air handler motor for cooling needing replacement and all wiring to all relays needed to be fixed...I knew something was wrong when I smelt a burn smell. I was without heat until some of the issues were fixed by another HVAC company, now without air conditioning, waiting on motor for cooling. Also, after my auxiliary drain pan fell the first time and flooded my floor and the floor below, they didn't add a float switch...the switch was added by another company after the drain pan fell a second time and flooded everything two years later. I'm going to look into this issue further....a company shouldn't be able to get away with causing this type of financial hardship on customers.
Stephanie H.
One of your employees operating a company van was driving carelessly and recklessly on stretches of I74 in Guilford County today. He swerved into my lane of travel without signaling and with less than 1 car length of space in front of me, almost hitting my car around 8am. This person is a liability to your fleet.
Rich Cain
Not the greatest experience. I, the customer had to show them how they had the Trane Symbio unit they installed wired incorrectly. Incredibly, the initial response was "I dont care what the wiring diagram says, I have installed many of these systems"! Until we all met with the Trane engineer and found out otherwise. Good luck with these folks
Chris Smith
From our initial call to setup an estimate appointment to the completed installation, my wife could not have been happier. Each person at Sylvester & Cockrum was friendly, honest and helpful. If you're looking for HVAC service or installation, I would highly recommend Sylvester & Cockrum.
Barry Southern
I recently had two of Sylvester and Cockrum's plumbers repair our gas water heater. The water heater is located in a very difficult area to work on but they were able to repair it and also maneuver it so next time someone would be able to get to it more easily. They were very professional, knowledgeable, and courteous, and had our hot water heater back up and running in no time!
Caitlynn Lawhon
Fair pricing and wonderful customer service. I had my furnace serviced, they talked me through the process and help me understand the issues. I was impressed with how thorough the technician was. I highly recommend this company.
john norvell
We hired Sylvester Cockrum to complete a major update to our building HVAC system. They replaced two 80 ton systems from the 1960's with two new Daikan 120 ton package units. The communication, profesioninalsm, and quality of work through out the project was excellent. The project was completed on budget and much quicker then I expected.
Izabela Black
I am so disappointed. I scheduled a visit for a quote for electrical work. The tech came and was professional and everything went well and 3 weeks came and went and I still have not gotten my quote. I even called again to see where my quote is. What a waste of time.